Introduction
This policy provides a view on how we manage your private information when you access and use our website.
- “our”, “we”, “us” means Entelar Group Limited (trading as “Entelar Group” or “Talk is Cheap”) and our related group of companies.
- “you” means you, the person visiting our website.
- “services” means all products or services we provide and anything else we do for you, other than providing you with access to our website.
Application
This Website Privacy Policy only applies to your access to and use of our website. In addition to our Website Privacy Policy, our Legal Disclaimer applies to your access to and use of our website. It isimportant that you are familiar with it; please read it in conjunction with this policy. It includes our website management rights.
Read our Legal Disclaimer
Separately, our Privacy Policy sets out how we collect, use, protect, and share your personal information if you do more than accessing and browsing the website (for example, it applies if you sign into your customer account or communicate with us (including through this website or one of our other digital platforms). It also applies when you use our products and services.
Read our Privacy Policy
What Kind of Personal Information We Collect
If you are only browsing and reading information on our website, then we may collect and store the following information about your visit:
- your online device information, such as the IP address and device ID of the device you are using,
- the domain name from which you are accessing the internet,
- the operating system and the browser your device uses, and any search engine you are using,
- your browsing behaviour,
- your online transactions,
- the date and time you are visiting,
- location data based on where your browsing session originates.
How We Use and Share Your Personal Information
We use and disclose your personal information to measure the number of visitors to different parts of the website. For example, we use it to measure and improve the effectiveness of our marketing communications and advertising, including through personalising our website.
Although we may use and disclose anonymised aggregated information about usage patterns, we do not disclose personal information outside our group, except for the reasons set out below in this section. We do not sell information which identifies you personally.
We may make more extensive uses of personal information and disclose it more broadly if we are concerned, for example, about security issues. If we think it is necessary, we can disclose personal information to government or law enforcement agencies, such as the Police.
If you choose to provide us with personal information such as your email address, for example by filling out an electronic query or order form, we will use that personal information to communicate with you, including in relation to all the products and services which we provide to you or which we consider might be of interest to you. This may include electronic marketing communications, such as email marketing.
4.1. Use of cookies for advertising and analytics
Our website uses cookies to collect and store information about your use of our website. A “cookie” is a small packet of information that our website sends to your web browser or device. It lets our website recognise you and keep track of your preferences when you visit or use our website.
In addition, our website uses a range of third-party cookies, where your information is also used by that third party in accordance with its privacy policy, such as Google Analytics. These third-party cookies include the following features:
- Google Display Network Impression Reporting – which gives us additional insight into who has viewed our paid digital advertising on other websites. This will help us optimise and tailor our advertising.
- Google Analytics Demographics and Interest Reporting – which gives us insight into behaviour information relating to visitor age, gender and interests on an anonymous and aggregate level. This will help us to understand browsing behaviour to give you a better experience whilst visiting our website.
Cookies are used to analyse your use of our website and to serve ads when you visit our website. The information may be used to serve you ads in relation to our products or services when you visit our website. The information we collect and share with third parties through cookies is anonymised and aggregated and does not include personal information which is likely to identify you.
Access more information about Google’s Privacy Policy
While we recommend that you enable cookies to enjoy all the features of our website, the decision is yours. Most browsers allow you to control and manage the use of cookies. Each browser will have different options and you should view your browser help menu for further information:
Read more about how to turn cookies off using Google Chrome
Read more about how to turn cookies off using Microsoft
Read more about how to turn cookies off using Mozilla Firefox
How We Store and Keep Your Personal Information Safe
How long we keep your personal information for
We usually keep your personal information for as long as it’s needed in connection with the purposes for which it was collected or as otherwise required by law. After that, we delete or anonymise the personal information.
Our storage and security measures
We work hard and follow industry best practice to ensure the personal information we hold is secure. Most of your personal information is stored on our own servers here in New Zealand. If we do need to store your information in the cloud (online) we carefully select trusted data centre
providers and take all reasonable precautions to ensure the safety and integrity of your information.
If we become aware of a data breach that we think could compromise your security, we’ll tell you as soon as we can. We may also report the breach publicly, if we consider it appropriate to do so or if we’re required to by law.
Transport Layer Security (TLS) is the most accepted way of ensuring the confidentiality and integrity of the information transmitted on the web. On our website, it operates when you’re surfing the website as well as when you complete and submit forms. We are using TLS with Entrust
Certificate Authority with at least SHA-256 bit Cipher.
When visiting our website or shopping on our Talk is Cheap online store, look for the padlock symbol at the left hand side of the address bar in your browser and look for the domain “.entelargroup.co.nz” or “.talkischeap.co.nz” before the first forwardslash (/) sign. These checks will
ensure that the site is secure and we are providing the
Your Privacy
6.1. Your rights
6.1.1. Accessing and correcting your personal information.
You can access or ask us to update or correct your personal information by:
- Emailing us at privacy@entelargroup.co.nz
- Writing to the Privacy Team Entelar Group, Level 3, 46 Sale Street, Auckland 1010.We will contact you to verify your identity and advise of any charges that may apply. Occasionally, we may withhold information for legal reasons.
6.1.2. Making a privacy complaint
If you have any concerns or feel your privacy has been compromised in any way, please let us know.
- Our Privacy Complaints Process will ensure your concerns are addressed as quickly as
possible. View our Privacy Complaints Process - You can also request investigation by the New Zealand Privacy Commissioner at any time
during or after raising a complaint with us. See more information here
How To Contact Us
If you have any general questions or feedback about our website privacy policy, or your privacy rights, please email us at privacy@entelargroup.co.nz
6.2. Your choices
6.2.1. Turning off cookies
Your internet browser should allow you to control the use of cookies. In addition, you can opt out of Google Analytics Advertising Features or use a browser plugin to opt out of Google Analytics cookies.
6.2.2. Unsubscribe from marketing communications
- Unsubscribe from email marketing communications.
There are two ways you can unsubscribe from our email messages:
- Follow the unsubscribe instructions in the email,
- By phone or in writing using the contact details contained in the message.
If you have difficulty unsubscribing using any of the methods above please call us on 0800 835 3447 – Option 7.
- Unsubscribe from SMS marketing communications.
If you want to stop receiving marketing communications sent via text message, reply STOP to the text.
If you have difficulty unsubscribing, please call us on 0800 835 3447 – Option 7.
Changing This Policy
We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changes by posting an updated policy on our website. Any change we make applies from the date we post it on
the website. Read our Legal Disclaimer
Legal Disclaimer
Entelar Group Limited (trading as “Entelar Group” or “Talk is Cheap”) welcomes you to our website. By viewing the pages of this website, you acknowledge that you have read and accepted these terms of use.
The information provided in this site is based on information supplied by Entelar Group (unless otherwise specified), and is intended only as an introduction and guide to Entelar Group and its range of available products and services.
While every endeavour has been made to supply accurate information, errors and omissions may occur.
Nothing in these terms affect any rights you have under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, except if you’re using our services in a way that the Consumer Guarantees Act 1993 refers to as business use or for business transactions, then you acknowledge the provisions of that Act won’t apply to the products or services we provide to you. We’ll be liable to you if we breach the law, e.g., where you have rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
We’ll also be liable to you if we breach these terms, except to the extent that you caused the loss. This might mean we have to put it right, or sometimes, that we owe you money. However, we won’t be liable to you:
(a) for any loss that is caused by event that we don’t reasonably control, for example, because of an act of God, earthquake, terrorism, strike, shortage of suitable labour or materials or any network provider; or
(b) for any indirect or consequential loss, or for any loss of profits, revenue, data, business, goodwill or savings.
We agree to take reasonable steps to avoid or minimise any loss we could suffer from providing products or services to you. If you breach these terms, you’ll be liable to us for it, except to the extent that we caused the loss. For example, if you haven’t paid your invoice, you’re liable to us for the money you owe. You agree to take reasonable steps to avoid or minimise any loss we could suffer from providing services to you.
Changes or updates to the content of this site may occur without notice. The Entelar Group Privacy Policy also sets out what data we collect when you use our website, and how we use it.
Conflict with other terms and conditions
These terms apply to your use of this site. In addition, when purchasing products or services through this site, you may be required to agree to certain additional terms and conditions. If there is any inconsistency between such additional terms and conditions and these terms, then
the additional terms and conditions will prevail to the extent of that inconsistency.
Acceptance of order
Any time you order a product or service from us online, you are making an offer to us to purchase that product or service. We may accept or decline that offer. Notwithstanding that we may process payment for an order, an order will not be considered accepted until we dispatch the product or
supply the service.
Your use of this site
You must not use this site or its contents
- In breach of any legislation or for any unlawful act; or
- To damage or disrupt this site.
Intellectual property
We own, or are licensed, all copyright and all other intellectual property rights in this site. We welcome the use of this site for your non-commercial use only provided that you do not remove any copyright, trademark and other proprietary notices contained in the content. We advise that you
may not copy or display for redistribution to third parties or for commercial purposes any portion of this site without our express permission.
Links
The sites linked to this site are not under the control of Entelar Group. We are not responsible for, and make no representations, warranties or conditions concerning, the contents of any linked site or any link contained in a linked site. We provide links to you only as a convenience, and the
inclusion of any link does not imply endorsement, investigation or verification by us of the linked site. In accordance with internet protocol, we require that you request the permission of Entelar Group to link to this site.
Jurisdiction
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.